Shipping and Billing
Most all items include shipping in the cost. Any item that does not ship free will so state prior to checkout. We always show complete pricing information prior to actual checkout process.
Q: Can I ship my order to two separate addresses?
A: No. As part of our standard order security policy, we only accept one shipping address per order. Please place a second order to ship to a second address or call us at 1.800.379.7969 to arrange split shipping.
Q: Can I ship one item UPS overnight and the rest of the items UPS ground on the same order?
A: We can only use one shipping method per order. If you need some products faster than others, we ask that you place separate orders and select an expedited shipping method for the products you urgently need or call us at 1.800.379.7969 for expidited shipping methods.
Q: Can orders be shipped UPS to a PO Box?
A: Both UPS and Federal Express require a street address for delivery. Orders with a PO Box as the ship-to address are automatically delivered via priority mail.
Q: What if I need my order faster?
A: Standard orders need three to five business days for production and then may be shipped. If you need your order faster than our standard delivery timeframe, you can choose from our expedited delivery options listed below for an additional charge.
Fastest: Next Day
Faster: Two Day
Fast: Standard (5-7 business days)
Note: We also offer expedited production. Call for details.
Q: How do I pay?
A: For existing customers, we accept payment via invoicing, credit card, or purchase order. New customers placing their first order can pay by credit card. Any subsequent orders or reorders can then be invoiced if you like. Payment terms are Net 30 days. A late fee will be assessed to each invoice that is not paid by the due date, subject to applicable law. All orders are to be paid in U.S. dollars. Payment can be made via PayPal or Google Checkout as well as American Express, MasterCard/Visa and Discover Card. All available payment options will be made available during the checkout process.
Q: Will I be able to see my total cost, including shipping and tax, before I order?
A: Yes. Your total cost, including shipping and tax, will be displayed for your review before you submit your order. Tax is currently only applied on orders shipped to a Texas address.
Q: How are shipping and handling costs calculated?
A: Our shipping fee is intended to compensate our company for the delivery of the products you have purchased. Shipping cost, if any, is based on a product’s weight, delivery destination and level of service. Most items ship free and when shipping is charged no markup is built on to cost - you pay what we pay.