FAQ's - Help - Questions
Learn more about the EgpChecks program
and about the business checks and forms that are available on this web site. Many of the questions we are asked most frequently are answered below. Take a look at the list below and follow the quick links to specific questions and answers. If you have any questions that are not answered here, please contact us at 1.800.379.7969 or 1.800.326.7031 firstname.lastname@example.org
Q: What is Check 21?
A: Check 21 is a new federal law designed to make the way checks are processed more efficient. By using electronic images, it eliminates the need to physically transfer the check from one financial institution to another
Q: What is the minimum order quantity?
A: The minimum quantities available for our checks and forms depend on the type of product you are ordering. The minimum quantity available for software-compatible products starts at 250, manual forms at 100, and tax forms as low as 25. Minimum quantities will be provided as you review specific products online.
Q: How many lines of information can be printed on the forms I order?
A: We can print just about anything, but most standard checks and forms are limited to 6 lines of company information and 3 lines of bank information, due to form limitations or software restrictions. If you would like us to pre-print terms, conditions of sale, or "Thank You" on forms, just let us know. For a small additional charge, we can add your requested text to most forms. At this time, we can only accept standard orders online. As we continue to add services to this site, additional ordering options will become available.
Q: Can you print a company logo on a customer's form?
A: Yes. It is one of our specialties. We can print just about anything. If you have clean black and white artwork, or a digitized company logo, send it to us at email@example.com.
You may also send an electronic file of your artwork to firstname.lastname@example.org Be sure to include your customer number and order number, and to fax a copy of the artwork so we can guarantee an exact reproduction. We prefer Adobe Illustrator, Adobe Photoshop, CorelDraw, FreeHand or QuarkXPress files. We may accept MS Word (logo only, no fonts), JPG, GIF, or BMP files depending on their image quality.
Q: Can you incorporate company colors into my customers' check/form?
A: We can print virtually any color you wish. Just supply us with a PMS color or sample to match. We will put together a quick quote and send it to you for your approval.
Q: What color checks and forms are available?
A: Our business checks and forms come in a variety of standard colors and backgrounds. Background colors and imprint inks vary by product, so you will need to refer to the color options specified for each check or form. If you do not see the combinations of colors and backgrounds that you would like, please contact us. We can produce whatever you need.
Q: Will my checks and forms look the same as they appear on the screen?
A: Colors and typestyles may appear slightly different on your screen than the actual product. Because of the many types of browsers on the market, we do not have control over how our checks and forms may appear on your specific screen. We will reference PMS color specs and typestyle font names to ensure you are comfortable with your selection.
Q: What if I need to change the printing, or want to order a different color?
A: Currently, you can change the check color, imprint information, standard logo, quantity, and delivery options online. At this time, we cannot change typestyle, custom logos or shadow prints. If you would like to change any of these options, please contact us. You will be able to make these changes to your online order from our site in the future.
Q: What if I can't find the product I'm looking for?
A: There are four easy ways to find the products you need: 1. Search by product number 2. Look up your previous orders 3. Search for all products under a given software company 4. Browse through our Online Catalog Still can't find what you need? Your EGP Representative will assist you: Call 1-800-379-7969.
Q: Can you match a product that isn't a EGPChecks product?
A: Send us a sample of the check/form by e-mail, traditional mail, or fax. We will promptly let you know if we can print the order and provide a quote. We can also accept artwork electronically. (Be sure to reference your Order Number and your Customer Number when sending electronic artwork.)
Q: Do you guarantee that the products I order from you will be correct?
A: We guarantee you will be completely satisfied with every product you purchase. This "Satisfaction Guarantee" isn't just a statement--it's a promise--and we go to great lengths to make good on our word. First, our on-line ordering process guides you to just the products you need. And if you are not completely satisfied once you receive the order, we'll do what it takes to make it right.
Q: How many parts will I need?
A: The number of parts depends on the state in which you are filing taxes. Just select the appropriate state from the chart shown in About Tax Forms and we will send you the appropriate parts.
Q: How many summary forms will I get with my W-2s and 1099s?
A: You will receive one summary forms with every order placed.
Q: When do I use Magnetic Media?
A: Companies filing 250 or more forms W-2 and 1099 MISC are required to file copy A on magnetic media.
Q: What is the last date I can order my tax forms in order to submit them on time?
A: In order to ensure timely delivery, EGP needs to receive tax form orders by January 31.
Q: Why is it important to order W-2s based on number of employees, and 1099s based on number of vendors?
A: Tax forms are sold by the number of employees or recipients, not by number of sheets. For example, W-2s have two forms per page to be used for two separate employees.
Q: Does the Federal Copy need to be printed in red?
A: Both the W-2 Federal copy and W3 Summary can be printed using the preprinted red scannable Federal Copy A, but it can also be laser printed in black. Check your software for the capability to print black Federal Copy A. You are required to use the preprinted red scannable copy A on both the 1099 Federal Copy A and the 1096 Summary form.
Q: How are the W-2 laser forms printed?
A: The Federal Copy A is printed first, with employee 1 on the top and employee 2 on the bottom. Then, employee copies print according to software specifications, followed by employer copies.
Q: Do I receive a free W3/1096 with my W-2/1099 order?
A: Yes. For each order of W-2s and 1099s, you will receive one W3 or 1096 Summary form free of charge. If you would need more, simply call 1-800-379-7969 to order. (Minimum quantity of five.)
Q: Can I ship my order to two separate addresses?
A: No. As part of our standard order security policy, we only accept one shipping address per order. Please place a second order to ship to a second address.
Q: Can I ship one item UPS overnight and the rest of the items UPS ground on the same order?
A: Yes. Just call us at 1.800.379.7969
Q: Can orders be shipped UPS to a PO Box?
A: Both UPS and Federal Express require a street address for delivery. Orders with a PO Box as the ship-to address are automatically delivered via priority mail.
Q: Can you imprint my laser tax forms?
A: Unfortunately, we cannot. Your software will print all the required information. However, we can imprint continuous forms.
Q: What is the last date I can place an order to have forms imprinted?
A: Orders must be placed by December 15th.
Q: How long does it take to have forms imprinted?
A: Forms are imprinted and shipped within 14 business days.
Q: What is the difference between 1099 forms and W-2 forms?
A: 1099-MISC forms are used to report interest payments of $600 or more, such as rent, royalties, prizes, awards, fishing boat proceeds, etc.
1099-INT is used to report interest payments of $10 or more to any one person by banks, credit unions, etc. It does not include the interest pain on an IRA.
1099-R forms report all distributions from pensions, annuities, retirement funds or profit sharing plans.
1099-S forms report gross earnings for the sale of real estate.
1099-G forms report unemployment compensation, state and local income tax refunds, agricultural payments and taxable grants. There are other 1099 forms to report specific interest payments.
W-2 forms are used to report wages.
1098 forms report interest on mortgages.
Transmittal forms are also called Summary forms. One Summary form must be included with each grouped order of W-2s a company files. W-3s are the Summary forms for W-2s. 1096s are the Summary forms for 1099s. If it is necessary to correct a W-3, use a W-2C and a W-3C form.
New year W-4 forms are available in December of each year.
Q: What can I order online?
A: Our goal for this site is to provide EGP customers with easy, online access to the checks and forms. Customers may enter both reorders and new orders online. Our most popular products are featured in our online catalog, and we are continually adding more products. Not all of our products are available to order online at this time. If you don't see a product you need online, please contact your EGP representative: 1-800-379-7969.
Q: How do I check the status of an order?
A: It's easy! From the distributor Home Page, click on Order Status. Follow the easy instructions to look up Order Status. You can also review your EGP Order History.
If the order has already shipped via UPSÂ®, you will be notified via e-mail and you will be able to view up-to-the-minute status. Just click on Tracking Details under Shipping Progress, and you will receive the most current tracking update for the order - without leaving our site!
Q: Can I order check-related products such as deposit tickets, endorsement stamps, etc., through this service?
A:You can order a variety of check/form-related products through our online services.
Q: What is the Priority Service Code, and why do you need it?
A: Priority Service Codes help us serve you better. They help us track special promotions and better understand what types of products and special offers you find most helpful for your customers. You can generally find this code within the mailing address and order form areas of our catalogs and other promotions. Just look under the bold-printed arrow labeled "Priority Service Code".
Q: Why can I order some products from your online catalog, but not others?
A: While you are able to order our most popular standard products online, you may find some products within our online catalog that ask you to "Call to Order." We appreciate your patience as we continue to make more products "orderable" online within the months to come.
Q: What if my business has tax exempt status?
A: To avoid being charged sales tax, you must send us a copy of your State Resale/Exemption Certificate. If we do not receive this certificate, you will be charged sales tax on all orders. Charged sales tax will not be refundable.
Q: Why am I getting charged sales tax?
A: Unless we have a copy of your State Resale/Exemption Certificate on file, we are required by law to charge you sales tax. Once we have your certificate on file, we will stop adding sales tax to your orders. Charged sales tax is not refundable. Tax is applied to orders for delivery to a Texas address only.
Q: What if I accidentally place a duplicate order?
A: Our system is set up to flag duplicate orders. Once a potential duplicate order has been detected, an EGP representative will contact you to verify your order.
Q: Are you planning to expand the ordering options available through the Internet?
A: Yes. We will be expanding our order options so you can easily enhance your checks and forms with phantom logos, additional typefaces and special backgrounds, etc. ... all online.
Q: How fast can you print checks and forms?
A: Most standard checks and forms take only 3 days to print once we have your order. Order requests with company logos are usually produced in 5 days. Some of the stock items that require no printing can be shipped out in only 2 days. If you find that our standard products don't meet your needs, contact us about custom forms. We offer a full line of multi-color options at a price and schedule to meet a variety of needs. Most custom products take 10-12 days to print. At this time, we cannot accept custom orders online. Please contact your EGP representative at 1-800-379-7969 to place your custom order.
Q: What if I need my order faster?
A: Standard orders need three to five business days for production and then may be shipped. If you need your order faster than our standard delivery timeframe, you can choose from our expedited delivery options listed below for an additional charge.
Fastest: Next Day
Faster: Two Day
Fast: Standard (5-7 business days)
Q: Who pays for shipping, and how do my orders ship?
A: Most all products will be shipped FREE within the contiguous US using UPS Â® ground service shipping. (This is a special limited time offer through the Internet only.)
Hawaii, Alaska and Puerto Rico orders must ship priority mail. All shipping charges,if any will be displayed prior to checkout.
Fastest: Next Day
Faster: Two Day
Fast: Standard (5-7 business days)
Call us at 1.800.379.7969 for faster shipping options
Q: Will I be able to see my total cost, including shipping and tax (if applicable) before I order?
A: Yes. Your total cost, including shipping and tax will be displayed for your review before you submit your order.
Q: How are shipping and handling costs calculated?
A: Our shipping fee, if any, is intended to compensate our company for costs related to processing your order including the handling, packaging and delivery of the products you have purchased. Estimated shipping cost is based on a productâ€™s weight, delivery destination and level of service. We never markup actual shipping costs.
Q: How safe is ordering checks through the Internet?
A: We know security is important to you. That's why we have made safeguarding your information a priority. EGP is fully equipped with a secure server for all online transactions. In addition, we have set up security checkpoints, including special password access, within the ordering and review process to further ensure the security of your transaction.
Q: What do you do with my business information?
Q: What types of check security features does EGP incorporate into their checks?
A: All of our checks include a rigorous fraud deterrence system that exceeds industry guidelines. Our checks utilize security features such as, chemically sensitive paper and erasure protection to name just two. Click on check security features to learn about the security features that EGP uses to help guard against fraud.